Contact KnowOutdoor

How to reach us

We read every message that comes to KnowOutdoor. The fastest way to reach us is email.

Send your note to the address below, tell us what page you are writing about, and give us enough detail to act on it. The summary below tells you where to send things and what to expect back.

Email

[email protected]

Best for

Corrections, trail updates, and practical questions about our coverage

Response time

We reply within a few business days

We are a small editorial team. Marcus Lee and Dana Whitfield read and route what comes in.

We do not staff a phone line or a live chat, so email gives us the record and the detail we need to fix things properly.

What to contact us about

Most messages fall into one of a few buckets. Knowing which one yours belongs to helps us route it to the right person and reply faster.

Here is what we handle and how we treat each kind of note.

Reporting a correction or trail update

Reader reports are one of the best inputs we have. We cannot walk every trail every season, so people who were just out there fill the gaps we cannot.

Reports about facts that change on the ground are especially valuable to us. Closures, permit rules, seasonal water, and access changes are exactly the details we most want to hear about.

You can read how we check and update these facts on our methodology page.

To make your report easy for us to act on, include these four things.

1. The page URL. Copy the exact web address of the page you are writing about so we know which one to open.
2. What is wrong. Point to the specific line, number, or claim that does not match what you found.
3. The correct information. Tell us what it should say instead, as plainly as you can.
4. A source or link, if you have one. A ranger notice, a permit portal, an agency page, or a dated photo helps us confirm the change quickly.

You do not need all four to write in. Even a short note that a bridge is out or a permit window has moved is worth sending.

If you have a date for when you saw the change, add it, because that tells us how fresh your report is.

Safety corrections come first

Not all corrections carry the same weight. A wrong distance is worth fixing.

A wrong warning about a river crossing or an exposed ridge can put someone in real danger. So we sort safety corrections to the front of the line.

When you flag a factual problem on one of our safety pages, we prioritize it and fast-track the review.

If your report touches on a hazard, say so in your first line. Tell us plainly that it is a safety issue and what the risk is.

That flag moves your message up our queue and gets a second reader on it sooner.

Partnerships, affiliates, and press

We are open to working with brands, land managers, and outlets, but our independence is not for sale. Our recommendations come from our own testing and research, and no payment changes what we write.

You can read the full details in our editorial policy.

Here is what we will do. We will consider affiliate links to gear we already recommend on our own merit.

We will answer press questions and give background where we can. We will talk with land managers about keeping trail and permit facts accurate.

Here is what we will not do. We will not accept payment to rank a product higher or to soften a safety warning.

We will not run sponsored posts dressed up as editorial coverage. We will not hand over a review in exchange for free gear.

If a partnership would blur the line between advice and advertising, we pass on it. For how affiliate relationships appear on the site, see our disclaimer.

A note before you write

Every good outdoor resource is a shared effort. The people who use these trails know things we do not, and the best pages we publish carry small fixes from readers who took a minute to write in.

If you spotted something wrong, learned that a rule changed, or just have a question we have not answered, send it to [email protected].

We read what you send, and we are glad you took the time.